Make Room For The Stuttering

Self Advocacy Follow Up

Posted on: April 10, 2019

10 days ago I shared here that I was concerned and shocked actually that a nurse in one of my physician’s offices laughed and made fun of my stuttering when she asked me my birth date. I remained composed and called her on it, fairly calmly telling her I was stuttering and that was what she was hearing. Not only did she laugh, twice, but she also made a smart comment, saying, “It’s not a trick question,” when I stumbled over the numbers of my birth date.

I really was shocked that this happened. It’s been out there over the last year in the media, where people who stutter have been laughed and mocked by retail or fast food customer service employees. It had been a long time since a medical professional had reacted like this with me and it really bothered me. After standing up for myself to her, and not getting an apology, I stewed about it for a day or two.

Then I decided to contact someone in the “Patient Experience” department in the hospital that oversees the practice in question. I wrote a detailed account of what had happened and how it made me feel and included all of my contact information.

Two days later I got an email response that my information had been received and forwarded on to the appropriate people.

Yesterday I got a call from someone in “Patient Experience” who said she was one of a number of people who had been forwarded my email. She apologized on behalf of the hospital and wanted to know what could be done to make it right. I reiterated like I had in my email that I think some type of education needs to occur to prevent another such belittling experience from happening to someone else who stutters, possibly someone who is not as far along as I am to feel comfortable to stand up for myself like I did.

I also stated that I don’t want it to become a situation where it becomes uncomfortable for me to go to back to the office for follow up, as I like my provider. The woman was very thorough and professional and again offered up apologies during our conversation. I mentioned had the nurse in question apologized to me when I stood up for myself we probably wouldn’t be having this conversation.

This person let me know that she would be passing this along to the specific office manager of the practice where this encounter occurred and that person would likely contact me next. I look forward to that conversation.

And I am happy with myself for having the courage to follow through on this. All of our voices need to be heard.

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© Pamela A Mertz and Make Room For The Stuttering, 2009 - 2019. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Pamela A Mertz and Make Room For The Stuttering with appropriate and specific direction to the original content. Same protection applies to the podcasts linked to this blog, "Women Who Stutter: Our Stories" and "He Stutters: She Asks Him." Please give credit to owner/author Pamela A Mertz 2019.
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