Are You Sure?
Posted February 3, 2015on:
“Are you sure?”
I was covering the phones this past Friday afternoon in my office for colleagues who were in a meeting. We answer the phones by saying good morning or afternoon, and state the name of our school building.
One call I answered I stuttered pretty good on all three words of our building name. The caller laughed and then said, “Are you sure?” and laughed again. I so wanted to say something to her, but didn’t.
She went on to introduce herself as being from the department of social services. I wondered if she laughs at clients who might sound different than she does on the phone.
I wasn’t in the mood to hear a sarcastic “are you sure?” that day. I politely and professionally helped her and then cursed at myself when I got off the call.
Would you have said anything to her about laughing?