In an earlier post, I wrote about being on the receiving end of rude hotel staff who mimicked my stuttering. Granted, this was not the end of the world, but it bothered me and made me feel like I should have done more.

To bring you up to speed, when the guy repeated my word and laughed, I did speak up and say that stutterers often repeat words. He commented he couldn’t help it – that he found it funny.

Well, about 10 days later, the hotel sent me an online survey to complete, as they do to all guests who provide an email address. In the survey, I indicated that I had not been satisfied with staff courtesy. I gave a “0” rating out of a possible “10”on 2 survey questions.

Two days later, I received an email from a Guest Services specialist  asking what could the hotel have done differently for them to rate a “10” in all categories.

I took the opportunity to explain in detail what had happened and how it made me feel. I suggested possible solutions: increased training for staff on dealing with customer differences generally and specifically considering having a person who stutters come in and do a presentation on stuttering to guest services staff.

So far, I have not received a response. I hope I do. If so, I will share it here.